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26-05-2006, 07:45 AM
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#1 | ||
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Regular Member
Join Date: Jul 2005
Posts: 172
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My car sits in a parking bay in the city (Melbourne) going no where at this time.
The alarm stuffed up and prevented me from starting the vehicle. I tried entering the pin number by counting LED flashes as instructed by the over-ride flash card in my wallet for about an hour to no avail. The flashes go too quickly. And LED flashes only when bonnet is up. Call to dealer yielded little help. Basically it ruined what was a good day with a lady friend. But hey we watched the socceross beat Greece at Fed Square so it made it okay. Then I had to catch the train home. Sucko. :-) Luckily I parked it in a safe and well lit spot next to a 24hour call centre where lots of staff go smoko all the time. Today the dealer will arrange for alarm techician to go out and rectify the problem. I want the alarm permanently disabled or removed so this does not happen again. They want to charge me a call out fee. The alarm was dealer fitted as an accessory. I think it is a malfunction and is covered under warranty. I don't think I should pay anything. What do you guys reckon? |
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26-05-2006, 08:03 AM
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#2 | ||
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PM me if you want
Join Date: Dec 2004
Location: Pk Ranger Modding - QLD 👍
Posts: 7,498
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I dont think you should have to pay, they fitted it, they service/repair it.
on a side note, get RACV total care, would have been a free tow home and then you know your car is safe in your driveway, well worth the money.
__________________
Owner of first ever car to retrofit BA SSS - the EA2BA Send me a PM if you want to know anything 2010 Ford Ranger PK High Rider (Auto) - 2011 Ford Fiesta (Auto)
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26-05-2006, 08:04 AM
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#3 | ||
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Candy White GTI
Join Date: Jan 2005
Posts: 1,516
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Ahh thats bad luck,
In regards to the dealership. I would NOT be paying any fee, seeing the guy/girl alarm tech that comes out to see you will most likely be from the company that fitted the alarm as a ''factory dealer'' option (all options fitted by the dealer at the time of purchase are covered under the new car warranty) I would be calling Ford again and requesting to speak to the Service manager (mobile service if they have one) Make it clear that this is a malfunction of the alarm which is covered under warranty, it has prevented you from driving your car and has left your car completely disabled in a public place which could have led to some young twats damaging your car for the sake of it (it happened to my mums civic, they punched her roof in, needs new roof skin.. VERY EXPENSIVE) Pull their leg a little more and say that because of this malfunction it has severely thrown a spanner in the works regarding work transport and that problems like this with a new car are not on.
__________________
Volkswagen GTI Polo. Candy White, Anthracite heated Sports leather seats w/ Red stitching.Tinted Windows, Eibach Pro-Kit springs,Whiteline Front/Rear adjustable sway bars,Cupra R intake, Forge Turbo Inlet pipe,BMC panel filter, APR stage one flash, Dunlop SP sport MAXX, Forge Polished upper front strut brace. 3'' downpipe and highflow cat Loads of fun  :
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26-05-2006, 10:03 AM
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#4 | ||
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Clio 182 CUP!
Join Date: Feb 2005
Location: Inner West, Sydney
Posts: 2,590
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Demand the car to be fixed, not at your cost. It would be a warranty repair. You need to be firm I've learnt. After two months of ownership, I was asked to pay $66/day for a courtesy (pft yea right) car... when I just paid $34,500 for a NEW car. I through a hissy-fit and told them they were giving me a loan car and fixing my car for once and for all.
You just need to be really firm with them - It is a safety issue for you being stuck somewhere in the City alone with no where to go. What if it happened at 4am? So yea, be firm - they will and HAVE TO replace it. Now, time for me to head to my dealer and demand my car be returned today.... *sigh*
__________________
------------- Steven 'In fact, so good is the Clio 182 with the Cup chassis set-up that I feel moved to make a bold statement - I think it's the best hot hatch ever built.' (EVO Jan 04) |
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26-05-2006, 01:43 PM
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#5 | ||
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Regular Member
Join Date: Jul 2005
Posts: 172
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I meet up with the alarm guy from M1 Motor Group where my car was parked and he managed to fix it good and proper.
The alarm had initially blown a fuse so he put another one in. It blew too. So he replaced the whole alarm module. Explains why I couldn't do a blipping thing. Anyway. I didn't pay anything for it. But I got stung $3.20 for a train ride home last night, $19.50 for taxi ride to meet the alarm guy at my car and $50 parking fine from the city council which I will object to. I paid up for RACV Extra Care the moment I came home last night. |
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26-05-2006, 01:58 PM
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#6 | ||
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Regular Member
Join Date: Mar 2006
Location: Perth, WA - NOR
Posts: 325
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You could have even got a taxi home and sent them the bill... seriously! They are fully responsible and required to sort it out without charge. good luck
__________________
GGR | SCT | Tein | Samco | Whiteline | Mongoose | Forge
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26-05-2006, 05:57 PM
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#7 | ||
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Regular Member
Join Date: Jan 2006
Location: Queensland, Australia
Posts: 168
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erm Ford Road side assistance should fix this without even a question of $$$.
__________________
Current car: 2022 Escape st-line - Previous Fords: 2006 Focus, 2009 FG XR6T, 2009 Focus, 2012 Focus, 2016 Territory |
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26-05-2006, 06:10 PM
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#8 | ||
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Clio 182 CUP!
Join Date: Feb 2005
Location: Inner West, Sydney
Posts: 2,590
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Fords come with Road Side Assistance?
__________________
------------- Steven 'In fact, so good is the Clio 182 with the Cup chassis set-up that I feel moved to make a bold statement - I think it's the best hot hatch ever built.' (EVO Jan 04) |
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26-05-2006, 09:57 PM
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#9 | ||
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Regular Member
Join Date: Jul 2005
Posts: 172
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No Road Side Assistance was included nor even offered for a fee when I purchased my Zetec. It is pretty poor of Ford.
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26-05-2006, 10:03 PM
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#10 | ||
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FF.Com.Au Hardcore
Join Date: Jan 2005
Location: Adelaide
Posts: 1,718
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http://www.ford.com.au/owners/roadsi...t/standard.asp it doesn't apply to Focus!?
__________________
2016 Kuga Titanium 2.0l EcoBoost |
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27-05-2006, 10:38 AM
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#11 | ||
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G6E Driver
Join Date: Feb 2005
Location: Mount Waverley, Victoria
Posts: 34
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We got roadside with our Foci for 12 months.
__________________
:hihi: NOW: 2008 FG Ford G6E
:hihi: WAS: 2007 LS Ford Focus XR5 Turbo |
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27-05-2006, 01:10 PM
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#12 | ||
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Mr Focus
Join Date: Mar 2006
Location: Brisbane, southside, Redlands.
Posts: 575
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The warranty means about F@$K all.
So when Ford calls you for your next servies, just tell the person who call you what happen and say I'll be taking my business else where and thanks for the call. Ultra Tune will do your service and you won't lose your warranty. It's one of the things they advertise. Ford will change there tune...LOL I really do feel sorry for ya, it's just aload of B.S mate
__________________
Cosworth: 2.5" high flow exhaust system, piston & rod 8.5.1 Ford Racing: Tail lights, engine cover, racing wing, cnc'd head, manifold, 70mm tb. Lentech: Torque Convertors with 23 spline input shaft, valvebody Oz racing: WRC OBX: 4-2-1 race header SCT: xcal3, dash scan. |
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27-05-2006, 05:51 PM
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#13 | |||
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Clio 182 CUP!
Join Date: Feb 2005
Location: Inner West, Sydney
Posts: 2,590
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Quote:
As for Ford - Very disappointed in no Roadside Assistance... even for the XR5T!
__________________
------------- Steven 'In fact, so good is the Clio 182 with the Cup chassis set-up that I feel moved to make a bold statement - I think it's the best hot hatch ever built.' (EVO Jan 04) |
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Ford Focus stranded! :-(
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