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11-11-2016, 09:02 AM | #1 | ||
Regular Member
Join Date: Mar 2016
Location: Perth
Posts: 69
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Yesterday my diesel Mondeo left for the dealer on the back of a truck.
On starting the car four warnings came up: "Steering assist malfunction " "ESC service required" "Active city stop malfunction" "Pre collision assist not available" I am thinking a sensor has failed. Hopefully, the dealer can look at and fix the problem today. Otherwise with no loan cars available I will have to hire a car to get to work. The nightmare will start if some obscure part has to come from Europe. I guess now I will have some first hand experience with Ford customer service. |
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11-11-2016, 09:19 AM | #2 | ||
FF.Com.Au Hardcore
Join Date: Apr 2012
Posts: 976
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Hopefully a simple fix :-)
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Steve Current rides 2012 Mondeo Titanium wagon (TDCI) Moondust silver 2016 Focus Trend, 1.5ecoboost, 6sp manual. Frozen white Previous 2004 Berlina Wagon (LS1) Vespers Blue 1995 Camry 2.2, white 1971 Ford Fairmont wagon 302w, C4 Polar white 1971 TC Cortina, 2L 4sp, Ermine white |
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11-11-2016, 09:47 AM | #3 | ||
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Join Date: Jan 2006
Location: Under the Southern Cross
Posts: 882
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besides the steering malfunction the others have ABS in common so it could be something in that system. Hope it's a quick turnaround good luck...
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11-11-2016, 10:22 AM | #4 | ||
The good, bad and fugly
Join Date: Feb 2016
Posts: 1,808
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Hopefully, with a bit of luck you'll have it back by the end of the day.
Be sure to let everyone here know what the outcomes were please.
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Time was on my side! |
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11-11-2016, 01:46 PM | #5 | ||
FF.Com.Au Hardcore
Join Date: Jun 2012
Location: Brisbane
Posts: 504
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Interested to know the outcome too!!!
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2016 (MY17) Ford Mondeo Titanium EcoBoost (Moondust Silver)...more power please! |
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11-11-2016, 04:12 PM | #6 | ||
Regular Member
Join Date: Mar 2016
Location: Perth
Posts: 69
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Just had word from the dealer.
The fault codes are pointing to the steering rack requiring to be replaced. They are now in the process of confirming this. Once confirmed a new rack will be ordered. How long I will be without a car will depend on where the new part comes from. I'm guessing that the probability of this part bring available in Perth is very slim. In Australia? Who knows? I'll keep those interested updated. |
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12-11-2016, 09:38 AM | #7 | ||
Regular Member
Join Date: May 2008
Location: Canberra, ACT
Posts: 154
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Good luck, I was hoping for you that your car just needed a "reboot"
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12-11-2016, 09:55 AM | #8 | |||
The good, bad and fugly
Join Date: Feb 2016
Posts: 1,808
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Quote:
If this is the dealer who sold it to you, hopefully you'll be well looked after while the repairs are being carried out. To keep things moving, I would call them at least twice a day to ask for an update. If you do this, they won't lose you in the crowd. After all they have many cars and customers to deal with each day and you're just one of them.
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Time was on my side! |
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12-11-2016, 01:02 PM | #9 | |||
Regular Member
Join Date: Mar 2016
Location: Perth
Posts: 69
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Quote:
So far the the dealer has been very positive. At first they advised me that the workshop was fully booked until next week and they would look at my car if they had time. The service adviser told me yesterday that the workshop foreman was looking at my car. The problem they have is that this doesn't appear to be a common problem with this model so they don't have a lot of information to work with. A Google search doesn't show up any issues with the steering rack on these cars. As long as they fix the car properly with no further issues I will be reasonably happy. I will have to deal with the inconvenience. |
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14-11-2016, 07:26 PM | #10 | ||
Tippy-tronic Free Zone
Join Date: Dec 2008
Posts: 897
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Update ? Been a few more days.
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14-11-2016, 07:36 PM | #11 | |||
mortgage free !
Join Date: May 2012
Location: Lower Mid Nth Coast NSW
Posts: 496
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Quote:
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My previous Ford's : FG MKII XR6 - AUIIXR6 Ute - EA Ghia - XD 351 - XC Coupe 351 - XB Fairmont 302 - XYGT 351 - XW 302 |
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15-11-2016, 08:23 AM | #12 | ||
Regular Member
Join Date: Mar 2016
Location: Perth
Posts: 69
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My Mondeo has been fixed.
I got a call from the dealer yesterday to say they have found the problem and rectified it. The computer codes pointed to the steering rack being the issue. The thinking was that a replacement rack may be necessary but first they wanted to confirm this. While doing this a loose spade connecter to the steering control module was found. This has been resecured and all is good. A big thank you goes to Mcinerney Ford in Morley. Despite their workshop being booked out they found the time to get my car back on the road as soon as possible. No loan car is a minor irritant but I understand that they can't always be available. I am in discussions with Ford over reimbursement for rental car costs. So far I'm going to be about $200 out of pocket. And the personal suffering from driving a Hyundai Accent for the last three days. |
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15-11-2016, 08:55 AM | #13 | ||
FF.Com.Au Hardcore
Join Date: Jun 2012
Location: Brisbane
Posts: 504
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Glad to hear all is sorted now...
I thought it very odd that a replacement steering rack was the initial diagnosis...
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2016 (MY17) Ford Mondeo Titanium EcoBoost (Moondust Silver)...more power please! |
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15-11-2016, 09:23 AM | #14 | ||
Call me dirt... Joe Dirt
Join Date: May 2009
Location: Back in Perth for good
Posts: 5,302
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Great to hear all has been sorted.
Sometimes these little problems occur, but on the bright side, the car has now been fully inspected and should be right from now. These new Mondeo's are pretty awesome cars. As luck would have it, you ended up at the best Ford Dealer service department in Perth. Did you deal with Daniel? We've purchased and have been taking our cars there for years. Nothing but great things to say about Macinerny Ford.
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2007 BFII FPV Cobra Ute|Boss 302|6M|#23/100 Mods so far: Billet Products Shifter|X-Force Exhaust|Herrod Oil Breathers|Whiteline Sway Bar|Tein SuperStreets|Kings FOR-303SL Rear Springs|Melling Oil Pump|Mace Manifold Spacers|Powerbond Underdrives|Pacemaker Headers|Ballistic Cats|XFT Custom Tune @ 308.3rwkw|DBA T3 Rotors|Ferodo Pads|Goodridge Braided Lines Mods to come: 4.11 Diff Gears|Chromoly Tailshaft I use & recommend: Castrol|Motorcraft|Mainlube|Penrite Check Out My Build Thread |
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15-11-2016, 10:58 AM | #15 | ||
FF.Com.Au Hardcore
Join Date: Oct 2005
Location: Auckland, NZ
Posts: 1,266
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Most electrical faults are due to connector or power supply issues.
That's great that they found the fault and it was easily rectified. Sent from somewhere using Tapatalk
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MB Mondeo TDCi wagon, sea grey, on MAK Invidia 16" wheels. |
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15-11-2016, 02:05 PM | #16 | |||
FF.Com.Au Hardcore
Join Date: Oct 2008
Location: Perth, WA
Posts: 1,311
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Quote:
Glad to hear that you're now back on the road!
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Current car: 2016 Ford MD Mondeo Titanium EcoBoost (2016-) Previous cars: 2005 Ford BF Fairmont (2006-2019) 1989 Ford EA Falcon GL (2000-2007) 1982 Ford KA Laser Ghia (1999-2000) |
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15-11-2016, 05:25 PM | #17 | ||
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Join Date: Jan 2006
Location: Under the Southern Cross
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15-11-2016, 06:02 PM | #18 | |||
FF.Com.Au Hardcore
Join Date: Mar 2013
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Quote:
Last edited by rondeo; 15-11-2016 at 06:11 PM. Reason: addition |
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15-11-2016, 06:30 PM | #19 | ||
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no not bullet, they'd be proprietary connectors similar to deutsch plugs but not limited to which is why I can let it slide lol.
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17-11-2016, 04:32 PM | #20 | |||
Regular Member
Join Date: Jul 2014
Posts: 148
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Quote:
Sent from my GTi-9305 using bloody Tapatalk
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_ __ __ __ __ __ __ __ _ _____________________ 2010.11 Mondeo Titanium MC Ink Blue Diesel Hatch |
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20-12-2016, 04:45 PM | #21 | ||
Regular Member
Join Date: Mar 2016
Location: Perth
Posts: 69
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Just had a telephone call from Ford Customer Assistance.
They are reimbursing me full reimbursement for the hire car costs while my car was off the road. |
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