tpg internet dramas

Qwikcorty · 02-06-2010, 11:12 PM

Hi all, i signed up to tpg's $40 for 20+20 plan recently after bigpond $70 for 12g and thought i had done well. Since day 1 i have had slow speed, down to 70kb right now and am just about fed up. I have found so may other cases like this and im worried im stuck with these jokers now for 18months. How should i deal with this? This is in narre warren in melbourne, we should have had adsl2 for ages now whats going on.

JPFS1 · 02-06-2010, 11:19 PM

I've been with TPG for years and have rarely been disappointed. Tonight is the first night that i've noticed something is up.

Quote:

Originally Posted by tpg

VIC and ACT
Some Melbourne and Canberra customers may experience slow browsing and high latency issue and caused by a third party carrier fault. TPG apologises for any inconvenience caused.
Outage Started: Wednesday 2 June 2010, 9:08 PM AEST
Outage Window: It is estimated to last 6 hours

JazManXII · 02-06-2010, 11:28 PM

telstra owns all the infrastructure so you will always get better speeds with them
but you have to deal with there below average service and poor running of it

basicalkly this country's internet is a joke

MexicanBatman · 02-06-2010, 11:50 PM

no they dont

friend has optus cable

kills my adsl 2+ like its dial up

but he dont get 200gb for $80

uranium_death · 02-06-2010, 11:50 PM

Telstra's customer service is largely in India, where the people are given a script to work off and have a person sit behind them, threatening them with a whip should they deviate from that script.

We were paying 3 bucks rent for 10 years+ STILL on one of those Telstra phones (NOT cordless!), and Telstra still wanted to charge us, although we've paid off the equivalent value of the phone about 50 times!

Old man called...India. Cannot help. Go to your local Telstra shop.
So we did. No, they couldn't help us either. We need to call their number. Telstra shops just sell crap.
So called again. India. Sorry, can't help. Go to your Telstra shop. They can definitely help you.
So back to the Telstra shop. No. Can't help you. We don't deal with that. Call the number.
Called the same number, but this time we got an Australian call centre. The lady listened, understood and eliminated the rental fee. Call took 2 minutes.

You pay peanuts, you get monkeys.

Pearly · 03-06-2010, 12:01 AM

I'm with TPG and have been for now over 10 years. Never had any major issues with them, and very rarely have any drop outs.

I'm also in Narre Warren and this exchange IS already ADSL2 enabled. Has been for a good 3 years at least now.

I noticed an issue today with a drop out around 6:30pm, but was only out for about 30mins.

Aside from that I get constant good speeds. No cable speeds but I don't care, for the money I pay I get more than enough bandwidth and that's more important to me than outright speed.

Telstra can shove their home broadband plans up their own you know what.

JazManXII · 03-06-2010, 01:02 AM

http://gizmodo.com/5390014/internet-...shown-visually
or if you dont want to go to the actual page
http://cache.gawker.com/assets/image...009/10/raw.jpg

Express · 03-06-2010, 01:26 AM

I’m in Sydney and been with TPG for around 8 years and have been happy with them. I’ve been on ADSL2 for about 3 years and also experienced the drop out this evening. It happens infrequently but it does happen. 12 months ago I couldn’t get on for a couple of hours, I rang them and they told me they had difficulties and gave me a time they would be back up and when I checked at that time all was ok. If you have a problem, give them a call and they may be able to offer you some advice.
.

FGII-XR6 · 03-06-2010, 02:23 AM

Not quite accurate, Telstra own the copper lines but TPG have their own ADSL infrastructure in the exchanges

Quote:

Originally Posted by JazManXII

telstra owns all the infrastructure so you will always get better speeds with them

sgt_doofey · 03-06-2010, 07:24 AM

Quote:

Originally Posted by JazManXII

telstra owns all the infrastructure so you will always get better speeds with them

No, Telstra own the last mile. I.e. The copper between the phone exchange and your house. They also do aggregation, so they send the data from the exchange back to a point of presence that your ISP has where it then hops on to their network. Apart from that section, the rest is your ISP.

Quote:

Originally Posted by Qwikcorty

im worried im stuck with these jokers now for 18months

You can always wear the cost of breaking your contract and move elsewhere.
Try here as to who is the better ISP: http://forums.whirlpool.net.au/survey/2009/

General chat on TPG: http://forums.whirlpool.net.au/forum/90

Jason[98.EL] · 03-06-2010, 08:02 AM

Had issues with netspace last night from about 5pm onwards

they use the optus lines for there adsl2+

Jason

GS608 · 03-06-2010, 08:11 AM

We had issues with TPG last night as well up on the Gold Coast, it dropped out for about half an hour

aye you · 03-06-2010, 10:51 AM

Uranium, hate to break it to you, but the only telstra call centres that are over seas are internal support. ALL customer call centres are based within australia. I know this because I, up until recently, was employed as a customer support staff trainer with Telstra.

It is a common mistake that people accuse the company of having off shore call centres.

Jazzman, telstra own the exchanges, the copper network and a fair chunk of the fibre network. Other ISP's have their own DSLAMS in the telstra exchange in order to provide their own internet service.

Telstra by far do not own all the infastructure, OPTUS have their own fibre networks in Melbourve, Sydney, Brisbane and Perth i believe.

Qwikcorty · 03-06-2010, 05:20 PM

just been on the phone to the tech again and hes done his "tests" and from what i can tell followed his script pretty well. I have low insulation resistance apparantly, I am really hoping this is fixable and not an excuse.

FrogInASock · 03-06-2010, 06:33 PM

If you are having continual issues with your Provider and performance, get a notepad and a pen and note down dates, times, and what the issues is:

2 Jun, 1630. Internet slow. Contacted Customer Support, they rebooted my server.
3 Jun, 1800. Internet dead slow.

I did this with (an unnamed internet provider) and got out of a 24 month phone/net contract after 6 months. My issues were a page and a half long

Tiges · 03-06-2010, 06:39 PM

If you've got Foxtel. Take out the phone line from the Foxtel box. That'll speed things up.
You only need it if you're paying for one of their services ie. Box Office, Pay Per View etc

sgt_doofey · 04-06-2010, 12:16 PM

Quote:

Originally Posted by Tiges

If you've got Foxtel. Take out the phone line from the Foxtel box. That'll speed things up.
You only need it if you're paying for one of their services ie. Box Office, Pay Per View etc

It should have a filter on it if it's plugged in.

aye you · 04-06-2010, 12:54 PM

filters only block out excess 'noise' but the foxtel boxes are constantly transmitting and recieving data, which uses up bandwidth

**Polyal** · 04-06-2010, 01:00 PM

Well I am planning to give telstra the boot and go with TPG ADSL2; $50 for 130GB cant be a bad thing, currently paying $60 for 12GB with Telstra..LOL

I dont know why Telstra offer such crap home plans, honestly their d/l limits are tiny.

I was in a house in a BRAND NEW estate and for some reason all the internet lines where taken, work that one out, so they had to sign up for Telstra wireless. $130/m for $10GB...fricken OUCH! And its slow.

uranium_death · 04-06-2010, 01:10 PM

Quote:

Originally Posted by aye you

Uranium, hate to break it to you, but the only telstra call centres that are over seas are internal support. ALL customer call centres are based within australia. I know this because I, up until recently, was employed as a customer support staff trainer with Telstra.

Is that why when my father asked their location, it was offshore?

Either the receiver lied, or you aren't being told everything.

Regardless, to clear a 3 dollar monthly fee off an ancient piece of crap took too long.

On the other note, I just spend an hour telling 3 that their treatment of existing customers is crap. Was good.

sgt_doofey · 04-06-2010, 05:31 PM

Quote:

Originally Posted by aye you

filters only block out excess 'noise' but the foxtel boxes are constantly transmitting and recieving data, which uses up bandwidth

No, filters filter out the noise spectrum that ADSL uses so you don't get any noise on your phone line.
Foxtel only uses the phone line to dial home for ordering things such as pay per view. It doesn't transmit data all the time, only when requested. It doesn't use your broadband connection, just the phone line.