Shockwave Paint Recall Help

[Patrol351]

G'day Ladies and Gents,

I'm after any information that could assist with getting help to get ford to come to the party.

As I don't get on the internet much, I just spoke to ford australia after just learning about this myself as my 06 BF GT paint is all but rat ****. Very disappointing / heartbreaking as it has only got 80000 on the clock been in the shed most of its life.

Is there a automotive ombudsman I can contact about this hot topic
thanks in advance for your assistance.

Kind Regards,
Luke

[GASWAGON]

Umm, I think you'll find that the warranty on the car expired many many years ago mate.

Unfortunately paint and clear coat on modern cars is'nt very thick and its very common for clear coat to start peeling of the base coat.

Being a GT with only 80,000 k's I would def get a few quotes for repairing the paint in the areas that are poor to bring it back to near new condition.

[Patrol351]

Yeh just throwing it out there I hear there were alot of cars with shockwave paint fixed by ford.

unfortunately the paint is not recoverable in my eye would need a complete strip

[GASWAGON]

Originally Posted by Patrol351

Yeh just throwing it out there I hear there were alot of cars with shockwave paint fixed by ford.

unfortunately the paint is not recoverable in my eye would need a complete strip

Wot the whole car or just a few panels?

Probably should have put a car cover over it when not using it to keep the weather off it?

[Mont5.0]

Have a gander here mate.
Pretty common problem with that colour
https://fordforums.com.au/showthread...&page=17&pp=30

[Patrol351]

Every panel is affected yes and it lives in a shed.

[Patrol351]

Cheers Mont! found a technical bulletin in there

[Blue_XR]

The car might be out of warranty, however if there was a recall on that colour then you might be able to put a claim through. Do your research first and good luck.

[Whitey-AMG]

It was never an official recall.....
Ford offered to re spray affected cars after individual assessments.
Criminal really....
Clearly an issue with the undercoat / top coat compatibility and application process. Shock wave was the colour affected although I've seen some silver painted cars with similar flake problems ?

Regardless , it's an uphill battle if anyone is starting the "claim" process now. It's well after the peak of when the issue was discovered. Trick was to ring Ford and raise a case with CRC at that time regardless if you had the issue or not. It's then registered that you had an intent to claim at that time.....within the 10 year body/ paint corrosion warranty timeframe.

Anyways , good luck to all who have the issue , hope you can find a way to get a fix as it's a big $&@k up and should be addressed no matter what the time frame. Ideally a class action should have been lodged at the time .

[Pepscobra]

Well, if it's a known fault, I reckon you still have a case to pursue with Ford. If you bought it new, then the seller dealer should help you with this.

Probably what has acted against you is the fact you kept your car in the shed. Cars that were driven regularly and out in the elements more often exposed the issue much earlier. But that doesn't prove yours didn't have the problem from the start, just that it took longer for it to surface.

[GT0132]

Originally Posted by Bluey-GT

It was never an official recall.....
Ford offered to re spray affected cars after individual assessments.
Criminal really....
Clearly an issue with the undercoat / top coat compatibility and application process. Shock wave was the colour affected although I've seen some silver painted cars with similar flake problems ?

Regardless , it's an uphill battle if anyone is starting the "claim" process now. It's well after the peak of when the issue was discovered. Trick was to ring Ford and raise a case with CRC at that time regardless if you had the issue or not. It's then registered that you had an intent to claim at that time.....within the 10 year body/ paint corrosion warranty timeframe.

Anyways , good luck to all who have the issue , hope you can find a way to get a fix as it's a big $&@k up and should be addressed no matter what the time frame. Ideally a class action should have been lodged at the time .

Mate was your car ever affected by this?...I recall years ago you were active in the forum discussion on this (or may have even discovered it)

[Whitey-AMG]

Originally Posted by GT0132

Mate was your car ever affected by this?...I recall years ago you were active in the forum discussion on this (or may have even discovered it)

No

It hasn't shown any sign. (Yet ). Might not ever .....
Car is 2006 September build.

I rang CRC and lodged a "report" many years ago.... it's in their system with all the details regarding the potential issue and concerns and I was issued with a case number for future reference.

Reportedly the Flaking mainly affects cars that are exposed to prolonged UV. ( sunlight )..... who knows. Seems to be affecting some cars and not others .

Pretty cr@p really.....

[pottery beige]

original owner pulls low k stored car out of shed and blows paint off with a wash - mbe

multiple owner car - good luck

[98TLS]

Originally Posted by Mont5.0

Have a gander here mate.
Pretty common problem with that colour
https://fordforums.com.au/showthread...&page=17&pp=30

Not only that colour mate,not long after buying mine (Pearl Blue) the clearcoat issues ****ed me off enough to have 3/4 of the thing repainted.

[Smoke Pursuit]

Originally Posted by Bluey-GT

No

It hasn't shown any sign. (Yet ). Might not ever .....
Car is 2006 September build.

I rang CRC and lodged a "report" many years ago.... it's in their system with all the details regarding the potential issue and concerns and I was issued with a case number for future reference.

Reportedly the Flaking mainly affects cars that are exposed to prolonged UV. ( sunlight )..... who knows. Seems to be affecting some cars and not others .

Pretty cr@p really.....

They won't fix it now regardless. The time has come and gone. Even if it was reported to crc the car had to be inspected at the time. The paint warranty is only 5 years not 10 too. Sad but I did my best to help anyone who had a shockwave car to get it fixed.

[boss351290]

Not paint related but I just bought a 5/2008 falcon xr8 fg. Over 9 years old. Rang ford about the radiator/ milkshake issue and they are more than happy to replace it. Booked in for 2 weeks from now for a new radiator, transmission lines and coolant at fords expense. Keep trying buddy you might just get lucky.

[kazawaki]

Originally Posted by Smoke Pursuit

They won't fix it now regardless. The time has come and gone. Even if it was reported to crc the car had to be inspected at the time. The paint warranty is only 5 years not 10 too. Sad but I did my best to help anyone who had a shockwave car to get it fixed.

Good luck they wouldn't even replace 2 decals for me on a 2014 pursuit.

[Whitey-AMG]

Originally Posted by pottery beige

original owner pulls low k stored car out of shed and blows paint off with a wash - mbe

multiple owner car - good luck

Yes
Apparently there is more chance of getting the repair done if you are still the 1st owner..... not sure how that makes a difference ??
With anyone struggling with this issue - you just have to ring Ford / CRC / escalate - don't be bullied and see how you go. There are precedents in place with hundreds and hundreds of cars that were resprayed for the exact same issue and Im sure Ford has records of it. There is merit for chasing down a resolution no matter how old the car is. Good Luck !

[GTLEGEND]

Originally Posted by Bluey-GT

Yes
Apparently there is more chance of getting the repair done if you are still the 1st owner..... not sure how that makes a difference ??
With anyone struggling with this issue - you just have to ring Ford / CRC / escalate - don't be bullied and see how you go. There are precedents in place with hundreds and hundreds of cars that were resprayed for the exact same issue and Im sure Ford has records of it. There is merit for chasing down a resolution no matter how old the car is. Good Luck !

I think the one owner thing was to stop people going around buying used cars, having a full respray and selling then off again.

I am sure the assistance for the Shockwave paint concern finished in 2015 which for some cars it meant a 10 year program. Not sure if the OP is a one owner, but that will help the cause in possibly getting some assistance now, but I don't like the chances.

[Vesper Martini]

I would push pretty hard, even if you get them to partially cover the costs.
Make sure you stress its a known Fault, Though Ford CS Manual says "never heard of that problem before"

[snap0964]

A lot of the pics from the big shockwave thread look reminiscent of 2K colour over 1K (Acrylic) primer - a big no no of course. You can literally get a pressure washer and spray the colour off in strips. Acrylic being solvent based will expand and contract more than 2K in heat/outside, hence the adhesion getting worse over time. Different story having Acrylic over 2K, which is quite okay.

So otherwise to fix it you have to go back to bare metal, hence the reluctance from Ford.
I guess to test this theory, get a rag with acrylic thinners, dab it on a patch with no colour, and if it dissolves the paint, well . . . .The colour will be unaffected.
Might help your case, although Ford I think stopped using Acrylic for 2K in the early nineties, a mix up might be pretty remote.

[Smoke Pursuit]

It's not Ford is PPG they closed it... They were paying the warranty on it.

[Patrol351]

Originally Posted by GTLEGEND

I think the one owner thing was to stop people going around buying used cars, having a full respray and selling then off again.

I am sure the assistance for the Shockwave paint concern finished in 2015 which for some cars it meant a 10 year program. Not sure if the OP is a one owner, but that will help the cause in possibly getting some assistance now, but I don't like the chances.

Yeah Original owner.
Have contacted Ford Australia and the dealer they aren't coming to the party.

[fordman99]

Originally Posted by Patrol351

Yeah Original owner.
Have contacted Ford Australia and the dealer they aren't coming to the party.

Did you have any luck?

I have the same problem with my side skirt. Seems to be the only affected panel (but this could be because a lot of the other panels have already been resprayed after a collision repair).

[GT450]

Patrol351 i see you were in a thread re this issue back in 2008 and i realise then you probably had no problem , but that was the time to call Ford and register an interest as you could be concerned. Nearly 10 years on i am surprised you would think any manufacturer would come to the party. The boat , as they say, has well and truly sailed on this problem so i wouldn't get my hopes up.
GT450

[GT450]

Having spied it in the for sale section i can see why it would be denied anyway, and then i realised the original post is over a year ago. That damage didn't happen overnight.

[stig_3754]

Looks like it got sold in February according to the For Sale post with the dodgy paint job still present, so it looks likely that Ford didn't come to the party.

[DOC]

Originally Posted by GTLEGEND

I think the one owner thing was to stop people going around buying used cars, having a full respray and selling then off again.

I am sure the assistance for the Shockwave paint concern finished in 2015 which for some cars it meant a 10 year program. Not sure if the OP is a one owner, but that will help the cause in possibly getting some assistance now, but I don't like the chances.

The one-owner thing means nothing, I have have had my car pretty well under grandma care but now is falling apart.

So far I have heard every excuse and delay tactic from Ford. Not walking away from it.

They simply should have done the right thing by the owners at the time and notify them of the campaign to repair what is deemed as a major manufacturing fault.

They did not do this and are trying to walk away from their responsibilities.

[GTLEGEND]

Originally Posted by DOC

The one-owner thing means nothing, I have have had my car pretty well under grandma care but now is falling apart.

So far I have heard every excuse and delay tactic from Ford. Not walking away from it.

They simply should have done the right thing by the owners at the time and notify them of the campaign to repair what is deemed as a major manufacturing fault.

They did not do this and are trying to walk away from their responsibilities.

Just a question, how long have you had the car for?

[DOC]

Purchased the car brand new the day after they released it per se.

I went to Clipsal 2005 and viewed the car on Sunday, walked into the dealer on Monday and pretty well ordered the car then and there.

This car since has for better words been locked away in grandma's closet and has only just done 100K as we speak, everything about it is as showroom condition as best it can for its age. (that is if you ignore the bubbles of paint peeling off the car now, my guess it is a rapid decline from here and within 12 months it will be a crying shame)

The spare tire was used for the first time in 14 years last year to drive 200 meters to the ire place after the wife ran over a tech screw in the carpark of her work.