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Originally Posted by Dellboy999
I think if you have a valuable new car, you should get a courtesy car even if its a beat up old datsun 120Y.
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Absolutely. Many know I am on good terms with my dealership and thus I get a car just about whenever I want one, but thats not the issue.
Fact of the matter is that if you're going to be inconvenienced by their work, they should accomodate that. I would question why it takes 2 days to fit a CD player when anybody can fit an aftermarket one in under one hour tops. The stock headunits are certainly not hard - one, two plugs into the back of it from memory and thats it. Why they feel they need 2 days to do that is beyond me and I would be asking for a reasonable explanation of why they think it is.
Did you end up getting the cab? If so, send them a copy of the bill along with a letter explaining the situation. Also send a copy of this same documentation to Ford CRC, call them first and let them know whats going on, then tell them what you're sending. Ask for reimbursment for the cab fare.
The age thing is something that some dealers get arcky about. To be honest I can see where some of them come from but at the same time it is only fair they give you a vehicle to use in the interim, even if it is an AU3 Forte with 220,000 on the clock as is the case at my dealership.
My advice would be give it to them, let them know how you feel and see how you go with another dealer. When going to other dealers ask to meet the service advisers (there's usually more than one), pick one out who you feel comfortable with and instruct the staff that your car is to go into their team only. Also make it known you will require a courtesy car, youre happy to give them a copy of your licence and sign an agreement form (I have to do this whenever I get a car, its no big deal), and you will return it when they call you to tell you your car is ready. I guarantee you they wont take 2 days to fit it then!