[zetec]

They are under no obligation to give you a courtesy car, it is called a courtesy car and not a guaranteed car. If they gave a car to everyone, they'd need a fleet of 30 cars and your service costs would be triple, so nobody would go there to begin with thus defeating the point. I support a fair system of user pays, unless it's within a month of purchase and something drastically fails or there are mitigating circumstances.

As for P plater, it may be a valid reason, regardless of whether you're leaving them a $80,000 LTD or a $20,000 Fiesta, they can't do much about their insurance costs if that's what's stopping them. Probably easier to just bar the P-platers and insure the cars for everyone else, after all they're a business that has to keep costs down like the others.

With the factory head unit, you did explain that on our last cruise and I would agree it should be optional, but I also see their reasoning, if it's not a factory option then it seems fair enough that you can't get it done later through warranty. It still sucks, I'd love a 6-stacker in mine and unfortunately I can't unless I pay top dollar aftermarket. Just gotta live with it unfortunately.

Everyone easily slags off Ford Dealers, we're all guilty, when in this process they seem to have done the right thing by you, their hands would be tied on what stereo they can be reimbursed for and they have promptly ordered you a second radio. I'm sure they weren't trying to make the second unit fail, they want to see you hapy as soon as you want to be happy. Just make the most of an unfortunate situation and live to fight another day!!