I think what we have here is possibly the "Falcon car company" attitude. If you're not buying a Falcon you're not as important. Atleast that's the impression I have. It shouldn't happen and the story is by far the worst record of a sequence of bad events from the same company I have seen. But on the same token Power Ford are also know to be quite good so this is a surprise.
It's always a good idea to get the DP involved and as far as I know Steve is a decent bloke and will listen.
Good luck.
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