At my dealer they have two young "greeters" and they direct you to the correct lane for your brand of car "multi-brand dealer" theres a whiteboard with your rego on it, the greeter goes in to get your card and details and asks you to wait till service advisers get to you. S/A then asks what needs done and you sign the warranty form. Car is always ready on time. A driver then takes you where you need to go in the latest people mover Terra/Chrysler/Hyundai and will pick you up when car is ready. Major services the car is washed. Everything is almost always fixed but they aren't perfect but I've no complaints yet.
: