Welcome to the Australian Ford Forums forum.

You are currently viewing our boards as a guest which gives you limited access to view most discussions and inserts advertising. By joining our free community you will have access to post topics, communicate privately with other members, respond to polls, upload content and access many other special features without post based advertising banners. Registration is simple and absolutely free so please, join our community today!

If you have any problems with the registration process or your account login, please contact us.

Please Note: All new registrations go through a manual approval queue to keep spammers out. This is checked twice each day so there will be a delay before your registration is activated.

Go Back   Australian Ford Forums > General Topics > The Pub

The Pub For General Automotive Related Talk

Reply
 
Thread Tools Display Modes
Old 22-11-2010, 08:45 PM   #1
fordOwner
FF.Com.Au Hardcore
 
fordOwner's Avatar
 
Join Date: Feb 2006
Location: Perth
Posts: 886
Question Brand New Suzuki Swift dealer problems.

Hey guys, Just wanting to know what you guys would do before I do something which could make things worse, I dunno.

Anyway, my Girlfriend just traded her 2008 base model Swift in for a 2010 R.E.4 Swift (Rally edition)

We went to pick it up a month or so ago, and after we drove off all happy I relaised the R.E.4 Decal sticker which is a long sticker the length of the boot was not on there.
We turned back and asked the lady dealer where it is and why is it not on the car. She apologised and said its in the boot and then she said that my Girlfriend should have asked for it to be put on when she ordered the car. I said thats total B.S. anyway she said they will put it on on the cars first 1,000km service.

So she took it in last week and Suzuki ended up taking the car to the Holden Dealer next door to service as they fired their in house mechanic. And still no sticker! My girlfriend asked about the sticker and he said that its a production line thing and he would not put it on as it would be all bubbly.

SO! what would you guys do? I know its only a sticker but, you know, its her brand new car and she wants it to look like what she ordered.

I could put it on myself with vinigar spray but I dont want to, and now I dont really want their new mechanic to do it now either.
Should I get a quote from a pin-striping shop and show them?

Thoughts?

__________________
"Clowns may be funny in the circus, but they are killers on the highway".
"I didn't get much sleep last night I had a Brazillan woman banging on my door ALL night! - I finally got up to let her out"

Click here to see my ute
fordOwner is offline   Reply With Quote Multi-Quote with this Post
Old 22-11-2010, 08:57 PM   #2
sprint347dave
FF.Com.Au Hardcore
 
Join Date: May 2009
Posts: 1,013
Default

i take it you love ur girlfriend,,take it down to a pin-striping shop and pay to put it on,,im sure she will love you even more after,,,then you can both rest easy afterwards
sprint347dave is offline   Reply With Quote Multi-Quote with this Post
Old 22-11-2010, 09:02 PM   #3
fordOwner
FF.Com.Au Hardcore
 
fordOwner's Avatar
 
Join Date: Feb 2006
Location: Perth
Posts: 886
Default

hmm, I think that could be the winner reply.

Thanks Cassanova
__________________
"Clowns may be funny in the circus, but they are killers on the highway".
"I didn't get much sleep last night I had a Brazillan woman banging on my door ALL night! - I finally got up to let her out"

Click here to see my ute
fordOwner is offline   Reply With Quote Multi-Quote with this Post
Old 22-11-2010, 09:06 PM   #4
CAMS290
trying to get a leg over
Donating Member2
 
CAMS290's Avatar
 
Join Date: Dec 2004
Location: Melbourne
Posts: 2,690
Default

Quote:
Originally Posted by sprint347dave
i take it you love ur girlfriend,,take it down to a pin-striping shop and pay to put it on,,im sure she will love you even more after,,,then you can both rest easy afterwards
+1..........great idea, these guys know what they are doing and will put it on straight with no bubbles in it.
__________________
Cameron
------------------------------------------------------
CAMS290 is offline   Reply With Quote Multi-Quote with this Post
Old 23-11-2010, 07:05 AM   #5
The Yeti
FF.Com.Au Hardcore
 
The Yeti's Avatar
 
Join Date: May 2006
Location: In my happy place
Posts: 5,432
Default

is there such a thing as a pin striping shop?

and they do stickers and decals?

I'm not taking the Pi$$ but I thought the stick on pin stripes were just done by thouse guys in the vans that come out to the used car yards and I didnt think there would be enough work to actualy open a shop front to apply stick on stripes

and actual pinstriping like this



is doen like this

or


I would have just gone to a sign writer that does vinal signs and had them do it

I would also be mighty pi um upset at the dealer for not steping up and organising it, I would prefer them to do it as if there is an issue like bubbels they will have to sort it, if you or your pinstriping shop man muffs it up your up for another decal
__________________
Pariahs C.C.
What could possibly go wrong

I post images with postimg.cc (so I don’t forget)
The Yeti is offline   Reply With Quote Multi-Quote with this Post
Old 23-11-2010, 10:24 AM   #6
Windsor220
Now Fordless
 
Windsor220's Avatar
 
Join Date: Aug 2005
Location: Fremantle, WA
Posts: 3,611
Default

Just out of curiosity, this Suzuki dealership wasnt in the Melville area was it?
Windsor220 is offline   Reply With Quote Multi-Quote with this Post
Old 23-11-2010, 08:17 PM   #7
fordOwner
FF.Com.Au Hardcore
 
fordOwner's Avatar
 
Join Date: Feb 2006
Location: Perth
Posts: 886
Default

Windsor220 yes it was -that exact dealer your thinking of!

And yes what I meant by a pin-striping shop is a graphic shop/signwriter for company cars and so on like you mentioned Yeti.

I dont think im cool with the idea of them doing it in house as im sure its going to be bubbly or squewiff. Im aware to spray the surface with Vinigar before applying the sticker so it can be moved around till its perfect and left to dry but I dont want to do it on her car, id do it to my own but not someone elses.
__________________
"Clowns may be funny in the circus, but they are killers on the highway".
"I didn't get much sleep last night I had a Brazillan woman banging on my door ALL night! - I finally got up to let her out"

Click here to see my ute
fordOwner is offline   Reply With Quote Multi-Quote with this Post
Old 23-11-2010, 08:36 PM   #8
04redxr8
FF.Com.Au Hardcore
 
04redxr8's Avatar
 
Join Date: Apr 2007
Posts: 601
Default

Could you possibly take it to a different dealer? If another dealer steps up and does the right thing by you, then you will have also found a new servicing dealer too.
04redxr8 is offline   Reply With Quote Multi-Quote with this Post
Old 23-11-2010, 09:47 PM   #9
Ringo
I see you....
 
Ringo's Avatar
 
Join Date: Dec 2005
Location:
Posts: 989
Default

Hello? Suzuki Australia? I have a problem, can you help?

Dealer is giving you no joy, go over their heads.
Ringo is offline   Reply With Quote Multi-Quote with this Post
Old 23-11-2010, 09:51 PM   #10
jaydee
FF.Com.Au Hardcore
 
jaydee's Avatar
 
Join Date: Feb 2007
Location: Perth
Posts: 7,291
Default

Ring the Dealer Principal, he's the head honcho at the dealership. Tell him if you don't get service you're going to ring A Current Affair, that always seems to get action.

Crikey could you imaging picking up your new GT Falcon and no stripes "Oh sorry, you didn't stipulate that you actually wanted them on the car, they're in the boot".

Like you said mate, total BS. Chuck a hissy fit until you get what you paid for.
__________________
jaydee351
4DV8
jaydee is offline   Reply With Quote Multi-Quote with this Post
Old 23-11-2010, 11:23 PM   #11
cs123
Donating Member
Donating Member3
 
cs123's Avatar
 
Join Date: Jan 2005
Location: Morayfield
Posts: 28,290
Community Builder: In recognition of those who have helped build the AFF community. - Issue reason: Can't think of anyone more deserving. Russ Valued Contributor: For members whose non technical contributions are worthy of recognition. - Issue reason: For all the technical support behind the scenes. Tech Writer: Recognition for the technical writers of AFF - Issue reason: Technical submission 
Default

Most dealerships have guys that come around to fit decals. I don't see why they are making it so hard.

Ring the sales manager and whinge......
__________________
I love Holdens....
cs123 is offline   Reply With Quote Multi-Quote with this Post
Old 25-11-2010, 08:54 PM   #12
fordOwner
FF.Com.Au Hardcore
 
fordOwner's Avatar
 
Join Date: Feb 2006
Location: Perth
Posts: 886
Default

OK now im getting angry again,
YEH! imagine If I did by a GT falcon and the stripes were in the boot!!! I know its only a swift but its all relative and its the principal of it.
Ill ring the Principal dealer/sales manager tomorrow and tell em whats going on and Ill tell em Ill ring Suzuki Australia HQ.
If ultimatly no joy comes from this ill take it to a guy to put them on and forget about it.

Thanks guys.
__________________
"Clowns may be funny in the circus, but they are killers on the highway".
"I didn't get much sleep last night I had a Brazillan woman banging on my door ALL night! - I finally got up to let her out"

Click here to see my ute
fordOwner is offline   Reply With Quote Multi-Quote with this Post
Old 25-11-2010, 09:10 PM   #13
XR Martin
FF.Com.Au Hardcore
 
XR Martin's Avatar
 
Join Date: Dec 2004
Location: Canberra Region
Posts: 9,056
Default

I wouldnt bother with Suzuki, you can bet they'll get an apprentice to do it and will be ruined.
__________________
2016 FGX XR8 Sprint, 6speed manual, Kinetic Blue #170

2004 BA wagon RTV project.

1998 EL XR8, Auto, Hot Chilli Red

1993 ED XR6, 5speed, Polynesian Green. 1 of 329. Retired

1968 XT Falcon 500 wagon, 3 on the tree, 3.6L. Patina project.
XR Martin is offline   Reply With Quote Multi-Quote with this Post
Old 25-11-2010, 09:17 PM   #14
BTTB
Free XD
 
BTTB's Avatar
 
Join Date: Dec 2004
Location: SE burbs of Melbourne
Posts: 2,682
Default

vote +1 for getting a professional Sticker applier to do it for you...
BTTB is offline   Reply With Quote Multi-Quote with this Post
Old 25-11-2010, 10:16 PM   #15
XR Martin
FF.Com.Au Hardcore
 
XR Martin's Avatar
 
Join Date: Dec 2004
Location: Canberra Region
Posts: 9,056
Default

Just to add, the fact they didnt put it on is a blessing in disguise. Most dealers cant even put their own dealer sticker on straight and without bubbles, can you imagine the disaster if they tried to put a full length one on the boot.
__________________
2016 FGX XR8 Sprint, 6speed manual, Kinetic Blue #170

2004 BA wagon RTV project.

1998 EL XR8, Auto, Hot Chilli Red

1993 ED XR6, 5speed, Polynesian Green. 1 of 329. Retired

1968 XT Falcon 500 wagon, 3 on the tree, 3.6L. Patina project.
XR Martin is offline   Reply With Quote Multi-Quote with this Post
Old 25-11-2010, 10:21 PM   #16
fordOwner
FF.Com.Au Hardcore
 
fordOwner's Avatar
 
Join Date: Feb 2006
Location: Perth
Posts: 886
Default

OK, what if I just pay for it to get done and recieve all the kisses and love from the missus, then send the bill to the Suzuki dealer? hahaha.
__________________
"Clowns may be funny in the circus, but they are killers on the highway".
"I didn't get much sleep last night I had a Brazillan woman banging on my door ALL night! - I finally got up to let her out"

Click here to see my ute
fordOwner is offline   Reply With Quote Multi-Quote with this Post
Old 26-11-2010, 06:14 PM   #17
Cooper69S
Regular Member
 
Cooper69S's Avatar
 
Join Date: Apr 2005
Location: Bunbury WA
Posts: 464
Default

Quote:
Originally Posted by The Yeti
is there such a thing as a pin striping shop?
there used to be a stickers and stripes place in Midland. Got some stuff off them when I lived in Perth but haven't been out that way in a few years. the website is still there...
Cooper69S is offline   Reply With Quote Multi-Quote with this Post
Old 27-11-2010, 02:32 AM   #18
Crazy Dazz
FF.Com.Au Hardcore
 
Join Date: Feb 2008
Location: Perth, Northern Suburbs
Posts: 5,033
Default

Don’t even bother with the dealer.
Go straight to Suzuki and complain like stink. Tell them you want it professionally fitted, and that your GF deserves some gift to make up for all the stuffing around.
If you get no joy, just forget it, and get a shop to do it for you.
And yes, there are several around. Most commercial signage on vans is done with vinyl now, rather than actual signwriting.
__________________
2024
Making Whine from the Tears of Hippies
Crazy Dazz is offline   Reply With Quote Multi-Quote with this Post
Old 27-11-2010, 11:50 AM   #19
mik
FF.Com.Au Hardcore
 
mik's Avatar
 
Join Date: Feb 2005
Location: Melb north
Posts: 12,025
Default

another vote for a pro.
mik is offline   Reply With Quote Multi-Quote with this Post
Old 27-11-2010, 11:56 AM   #20
jimbob02
Banned
 
Join Date: Aug 2010
Posts: 37
Default

yeh thats true
jimbob02 is offline   Reply With Quote Multi-Quote with this Post
Old 27-11-2010, 01:08 PM   #21
b0son
FF.Com.Au Hardcore
 
Join Date: Feb 2005
Posts: 5,085
Default

no point doing it yourself and sending them a bill, they'll laugh and send it back. contact Suzuki HQ customer relations and ask them how their supposed quality control lets a car arrive in a customer's hands incomplete and how they plan to rectify.
b0son is offline   Reply With Quote Multi-Quote with this Post
Old 27-11-2010, 01:37 PM   #22
aussiblue
FG XR6 Ute & Sedan
Donating Member3
 
Join Date: Oct 2006
Location: Bibra Lake WA
Posts: 23,612
Technical Contributor: For members who share their technical expertise. - Issue reason: Has been floating around the oze tech section for a long time and is always there to give advice when people have an issue. 
Default

I'd also be checking the rear of the car thoroughly for accident damage in case the missing sticker is an indication that the boot has been resprayed or replaced.
__________________
regards Blue
aussiblue is offline   Reply With Quote Multi-Quote with this Post
Old 27-11-2010, 01:47 PM   #23
aussiblue
FG XR6 Ute & Sedan
Donating Member3
 
Join Date: Oct 2006
Location: Bibra Lake WA
Posts: 23,612
Technical Contributor: For members who share their technical expertise. - Issue reason: Has been floating around the oze tech section for a long time and is always there to give advice when people have an issue. 
Default

Call: Freecall Suzuki Customer Care: 1800 777 088
__________________
regards Blue
aussiblue is offline   Reply With Quote Multi-Quote with this Post
Reply


Forum Jump


All times are GMT +11. The time now is 05:24 AM.


Powered by vBulletin® Version 3.8.5
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Other than what is legally copyrighted by the respective owners, this site is copyright www.fordforums.com.au
Positive SSL