New Car Purchase Problem!

[Macca23]

I'll try keep it short but, When we bought the wifes lancer brand new. Part of March promotion deal was that all new cars will come with $1000 caltex fuel card. In the contract of sale it states that the fuel card will be mailed out within 28 days of delivery date of vehicle.

We drove the car out on 31st March. Fuel card has yet to arrive. Way past the 28 days. Ive been in touch with the dealer and they had kindly chased it up and said there was a dealy of up to 3 weeks. That was near 4 weeks ago. Ive chased up Mitsibushi myself today and they have told me the card is still another 2 weeks away.

Now Ive not been cranky yet with the dealer but I think tomorrow I will need to put my foot down. Im sure if I kept $1000 off them I would be in court by now and have no car.

Hopefully they can get some action moving quick. Whats the next step I wonder if they wash there hands of it and say too bad keep waiting?

Any idea as to next move?
Speak to the dealer principal if no hope from the salesman.

Or just keep waiting :

[Smoke Pursuit]

Just wait patiently... Its not like your not getting it...

[FRDGAL]

Originally Posted by Macca23

Any idea as to next move?
Speak to the dealer principal if no hope from the salesman.

Or just keep waiting :

Yayy another member of the "if something can go wrong, it will" society lol.

But seriously, I can understand that kind of frustration, I mean it's not a $10 fuel card here, it's $1000! I reckon give it a couple more weeks and if it still hasn't arrived then I think by that time you'd have every right to raise your voice at someone. And yeah, if this was the other way 'round, they'd have called in debt collectors by now.

[GS608]

Different product but same situation, we bought a JVC video camera in January, they were offering $200 cash back, was suppose to come within a month, kept chasing it up, saying yeah it should be sent this week, eventually we got it last week, JVC sent out a letter saying the promotion people stuffed up and they personally sent us a cheque and extended out warranty by 6 months for the troubles.

Just wait it out, keep chasing it up and hopefully you'll get a little something else out of it if you make enough fuss.

[1LOUDXFUTE]

if its annoying you that much, call consumer protection. they will give you the advice you're after