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Old 19-05-2010, 11:15 AM   #1
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Default Outage

Good morning

As the original thread seems to have disappeared in the process let me give you an update on what happened this morning.

We had planned an outage to resolve a hardware issue with the server which was losing time and causing the Dovecot mail server to crash.

The server was taken down at 01:40 this morning and was back up about half hour later but then crashed while running the backup this morning for unknown reasons.

It's taken a couple of hours this morning to resolve the outstanding issues caused by the crash and we are back up now although the server load is still higher than normal and I expect to have further issues until I find the cause.

Cheers
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Old 19-05-2010, 11:27 AM   #2
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That's a relief LOL! L

I got into work and had a panic attack when I couldn't do my usual morning surfing.
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Old 19-05-2010, 11:31 AM   #3
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Quote:
Originally Posted by 1970galaxie
That's a relief LOL! L

I got into work and had a panic attack when I couldn't do my usual morning surfing.
Same, I actually had to do some work instead
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Old 19-05-2010, 12:01 PM   #4
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Quote:
Originally Posted by RG
Same, I actually had to do some work instead
haha... RG.... :rolleyes:

Russell, would this would be why I got a few emails from back in January in my inbox this morning?
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Old 19-05-2010, 12:17 PM   #5
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I also got a pm notification that appeared to be from a long time ago.. When it came back up there was no new pm..
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Old 19-05-2010, 12:22 PM   #6
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It would be - SendMail would have sent most of the queued messages until I deleted them - I've received about 400 so far today!

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Old 19-05-2010, 08:57 PM   #7
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I am have troubles all night connecting and lost two new PM, have emails telling me they were sent to me, but none there.
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Old 19-05-2010, 09:01 PM   #8
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We are aware of a few technical issues with AFF tonight, and are currently working to resolve the problems....
Bear with us...
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Old 19-05-2010, 10:42 PM   #9
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Update:

Firstly the emails about new PM's were old ones left over from a previous mail queue so they can be ignored.

We have rolled back the mysql update packages which appear to have been the cause of the issue but we won't know for sure until we wait and see what happens.

I'd expect some more slow downs until we get to the bottom of the root cause.

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Old 20-05-2010, 02:23 PM   #10
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I'm sure you are aware (or maybe it's just me)...but AFF is running really slow for me, if the page loads at all. I get an error about 'database troubles' in my browser.

Anyway i'm sure you guys are on to it.

Quote:
Originally Posted by russellw

I'd expect some more slow downs until we get to the bottom of the root cause.

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Old 20-05-2010, 06:09 PM   #11
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Quote:
Originally Posted by Inducted_Breeze
I'm sure you are aware (or maybe it's just me)...but AFF is running really slow for me, if the page loads at all. I get an error about 'database troubles' in my browser.

Anyway i'm sure you guys are on to it.



As an ITIL Problem Manager...this is what i like to hear

Me too; still running slow now
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Old 20-05-2010, 09:19 PM   #12
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As noted above, we now need to rebuild the configuration files based on the current hardware and OS versions.

Unfortunately, this is a matter of trial and error largely and we are gradually improving the life expectancy between crashes but we can only change one or two things at a time to ensure that we can undo them if they don't work.

There are more opinions about the ideal config for apache and mySQL than we have on this forum so we will follow the slow but effective method we have used in ther past.

Cheers
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Old 20-05-2010, 10:27 PM   #13
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As part of our ongoing testing regime, members may experience the inability to access a few of their normally viewable subforums. This is intended to be shortterm as part of the fault finding process.
We will post up a reply once things have stabilised / returned to normal. Apologies for any inconvenience these issues may have (believe me - it is no less uncomfortable for the team trying to rectify the issues).
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Old 20-05-2010, 11:46 PM   #14
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We have implemented a number of changes this evening and will now monitor the server load and performnance during the next 12 hours before making any further changes.

Regards
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Old 21-05-2010, 08:30 AM   #15
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Had issues getting on this morning

Jason
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Old 21-05-2010, 09:08 AM   #16
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Quote:
Originally Posted by Jason[98.EL]
Had issues getting on this morning

Jason
I had problems last night at 1230am..gave up in the end. Tried with Firefox, Google Chrome and IE..no joy..must be a problem like QHealth payroll!! Hope it gets fixed soon.
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Old 21-05-2010, 09:13 AM   #17
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We just need to be patient guys.

The Admin team do still have day jobs and still need to sleep occasionally. It'll be fixed as soon as they can.
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Old 21-05-2010, 09:53 AM   #18
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Quote:
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We just need to be patient guys.

The Admin team do still have day jobs and still need to sleep occasionally. It'll be fixed as soon as they can.
Seconded.
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Old 21-05-2010, 10:32 AM   #19
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Good luck team. Sounds like you need it.
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Old 21-05-2010, 12:44 PM   #20
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Sheesh !! Good work...

The title had me worried ...

http://www.theaustralian.com.au/poli...-1225869390970
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Old 21-05-2010, 02:51 PM   #21
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Seems to be running normally at present.

Thanks to the ADMIN team for all there ongoing efforts --- I was starting to have withdrawals for some reason.


I did notice it crashed just after I changed my Avatar...........
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Old 22-05-2010, 07:27 AM   #22
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I was getting worried also, thought i was gonna have to spend more time on facebook than here.....
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Old 22-05-2010, 07:53 AM   #23
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Quote:
Originally Posted by ebxr8240
Sheesh !! Good work...

The title had me worried ...

http://www.theaustralian.com.au/poli...-1225869390970
So that's where the new venue is for the AFF Drag Days.
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Old 22-05-2010, 01:57 PM   #24
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It is gradually improving but still needs some fine tuning to cope with peak load periods.

I have also moved the backup from 05:00 to 04:00 as it was running through until 06:30 and when it is running the forum is basically not accessible. The change to 04:00 should help a bit.

Cheers
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Old 22-05-2010, 02:42 PM   #25
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Not sure if it is related but having a few issues last few days trying to even open site from my pc and work pc.
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Old 22-05-2010, 06:36 PM   #26
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Quote:
Originally Posted by Redrum
Not sure if it is related but having a few issues last few days trying to even open site from my pc and work pc.
Issues are still ongoing, Jason. Russell has Wulos and FalconCoupe keeping an eye on things while he sleeps or has things to do that can't be changed. We were up at 4.30am this morning, after only 4 hours sleep, as trying to keep the AFF up and running while the majority of members are trying to access it.

No quick fix but improving every day.

Thanks to everyone for being patient and tolerant and those that are lending a hand with a few extra hours on here and keeping an eye out for Russell.

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Old 22-05-2010, 06:40 PM   #27
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Quote:
Originally Posted by GT
Issues are still ongoing, Jason. Russell has Wulos and FalconCoupe keeping an eye on things while he sleeps or has things to do that can't be changed. We were up at 4.30am this morning, after only 4 hours sleep, as trying to keep the AFF up and running while the majority of members are trying to access it.

No quick fix but improving every day.

Thanks to everyone for being patient and tolerant and those that are lending a hand with a few extra hours on here and keeping an eye out for Russell.

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Geez, tell him to sleep a bit. We can wait and he needs to have a life other than fixing this all the time.

Poor bloke.
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Old 22-05-2010, 10:13 PM   #28
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Quote:
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Geez, tell him to sleep a bit. We can wait and he needs to have a life other than fixing this all the time.

Poor bloke.
was just thinking the same thing

GT you look after him and make sure he gets plenty of rest

Jason
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Old 23-05-2010, 12:08 PM   #29
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No quick fix but improving every day.
I’ve noticed it slowing down a bit during peak times but it isn’t the end of the world. You blokes are doing a great job of keeping everything running and I’m sure that most members would agree.

I must admit that when I first saw the thread title, for a split second I thought that someone must have decided to come out of the closet.
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Old 24-05-2010, 01:21 AM   #30
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Yeah I've had issues too but seems ok now. Im taking nothing for granted though and doing everything possible incase it all stops working for me again lol. Funny how quick the body starts shutting down & going into fits when you can't access the AFF site, or is that just me?
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