Being f**ked around by Repco...

TheSneakiness · 18-01-2006, 04:20 PM

I've never, ever been more angry with a car parts supplier than I am right now...

I'm about ready to dump this whole installing new cam in my ute. I've been trying to get an adjustable cam gear for my ute. I went into Repco in Maroochydore on Saturday to get one, they apparantly had one in stock (according to the computer) but couldn't find it. I asked them if they can get one in for me and they said they'll ring the supplier Monday and get one in, and it would be here today.

I rang them to see if it came in about 5 minutes ago, and the f**kin smarta** on the other end said "No, we haven't ordered it. You had to pay first".

I should've told him to get fruited. So there maybe an EOI thread in the For Sale section soon, unless I change my mind...

EA2BA · 18-01-2006, 04:23 PM

have you tried auto one in maroochy, is not far from repco i think, they are the only one who carries foam filter oil as well.

p.s. if it on the computer they should just order it, but custom parts do require pre-payment.

TheSneakiness · 18-01-2006, 04:26 PM

Quote:

Originally Posted by EA2BA

have you tried auto one in maroochy, is not far from repco i think, they are the only one who carries foam filter oil as well.

p.s. if it on the computer they should just order it, but custom parts do require pre-payment.

Thing is, they should've told me Saturday that I needed to pay first.

I might go to the Repco in Nambour, at least they were helpful. I told them my situation, and they went out of their way to help me to try and get one here Monday.

EA2BA · 18-01-2006, 04:31 PM

yeah i agree, but from what i see, the 'experienced' people are in during the week, and casual morons work on weekends.

if you work in an auto store then you are expected to know stuff, i am at a point now if it's not in store then i will look else where, its just easier.

jpr · 18-01-2006, 04:32 PM

repco are f##ked

aimzes · 18-01-2006, 04:41 PM

dont talk to me about ИИИИИИИИИ repco.

me "hi i need to get a price on a new alternator to suit an XD 4.1 blah blah"

them "ill see if i can bring it up on the computer btw whats an alternator?"

a good mech friend told me to get "ngk somethingorother" sparkplugs for my old six. he told me that the work i had done to the motor plus the fuel and all this other stuff these would be the go as he had done it before with good results. the bloke at repco disagreed "wtf do you want them for, they are the s**t ones... get these"

...they didnt even suit the 4.1 alloy head they were for a 351.

then there was the distributor fiasco...

Quote:

yeah i agree, but from what i see, the 'experienced' people are in during the week, and casual morons work on weekends.

not at the one in camperdown sydney. lol.

TheSneakiness · 18-01-2006, 04:54 PM

I'm still not happy with the service received. If they wanted a sale, they should've outlined exactly what needed to be done.

"I'm after this part".

"We need to order that in. We'll need pre-payment first before we order"

It's that bloody simple.

**GasoLane** · 18-01-2006, 04:55 PM

Not so here in Wagga. All the staff know their stuff.
Manager went out of his way to try to get a dashboard mat that fitted properly, after 3 attempts -all of which had to be brought in from Melb or Syd- and still no joy he happily refunded our cash!.

Service is great, prices aint!

brenx · 18-01-2006, 05:02 PM

I stopped using REPCO (Rip Every Poor C*** Off) when I purchased a new fuel pump ($210) for my EL off them. Fitted it and I worked for around 10 seconds. They blamed contaminated fuel/tank for the failure. Guess what the $100 pump I bought via my dad (mechanic), is the same pump. It's been in the car over 2 years. It was fitted no more than 1-2 hours after the REPCO pump and it was delievered to my door for $100! They are ****ers.

This was the Cranbourne store by the way.

EA2BA · 18-01-2006, 05:08 PM

The new narre-warren repco seem to be good and helpful (which is handy as they are my closet auto parts store), the one at Hallem are not too bad either.

vino3o2 · 18-01-2006, 05:16 PM

I was in Repco at Virginia 2 days ago buying a bloody light bulb and they charged me 3 times!!!.... I paid around $8 and thought "thats pretty expensive for a light bulb" till i saw the receipt!! "Mate" I siad, "You have charged me 3 times!!" he said " Oh....yeah...so I have, sorry bout that..." Your right Brenx ...Rip Every Poor c@#$ Off!!

TheSneakiness · 18-01-2006, 05:17 PM

The only reason I'm using Repco is because I have a 20% discount voucher good until March.

EDIT - Well, I've been saved. Repco in Nambour are ordering one in for me and it will be here Friday, with no pre-payment.

How bloody helpful is that?

**Peuty** · 18-01-2006, 08:08 PM

Quote:

Originally Posted by AUII_SE_Ute

The only reason I'm using Repco is because I have a 20% discount voucher good until March.

Paid your rego recently eh?

Gammaboy · 18-01-2006, 08:20 PM

Something I've learnt from talking to the old bloke at the 'Gabba Repco is their computers will show 1 in stock no matter what. If it shows 2 or more, you're in luck, its in store

max^power · 18-01-2006, 08:28 PM

Quote:

Originally Posted by AUII_SE_Ute

I'm still not happy with the service received. If they wanted a sale, they should've outlined exactly what needed to be done.

"I'm after this part".

"We need to order that in. We'll need pre-payment first before we order"

It's that bloody simple.

i agree, they dont deserve your business if they treat you like that.

TTNOS8 · 18-01-2006, 08:44 PM

Mainly deal with REPCO Barinsdale, which can be down right painful. On any measure.

Yet have dealt with REPCO in Hallam occasionally, and also REPCO Dandenong. Both were very helpful, and gave my trade discount even though I'd just walked in off the street.

Bursons down this way are a lot more helpful (helps when some of them are revheads too)

EBFalcs · 18-01-2006, 08:53 PM

Quote:

Originally Posted by AUII_SE_Ute

I've never, ever been more angry with a car parts supplier than I am right now...

I'm about ready to dump this whole installing new cam in my ute. I've been trying to get an adjustable cam gear for my ute. I went into Repco in Maroochydore on Saturday to get one, they apparantly had one in stock (according to the computer) but couldn't find it. I asked them if they can get one in for me and they said they'll ring the supplier Monday and get one in, and it would be here today.

I rang them to see if it came in about 5 minutes ago, and the f**kin smarta** on the other end said "No, we haven't ordered it. You had to pay first".

I should've told him to get fruited. So there maybe an EOI thread in the For Sale section soon, unless I change my mind...

you think that is bad, i went to auto pro for a 2.5 inch red back exhaust for a EB wagon, they said it'll be here in the morning, so i drive and get it (30km drive) and sure enough it's there, so i go home pull my exhaust off and spend 1 hour trying to fit the tail pipe only to find it's a sedan one, so i call them, they say we'll have the right one here tomorrow morning. next day i get dad to take the morning off of work to drive me in to get it, once again it's there and this time it's a wagon one, get home slides in perfectly got to put the mounting rubbers on, and ИИИИ me dead there's no brackets for the rubbers. go inside call em again same thing it will be here tomorrow. next day get a lift with dads mate, this time i check the ИИИИer out good and proper and at last it's the right one, get home bolt it on and drive away happily ever after

18-01-2006, 09:53 PM

i would got to a burson store they always get the stuff im chacing right away at the lastest the next morning

qwigybo · 18-01-2006, 10:04 PM

repco in bendigo employ the retards on the weekends too.
Me: i'm chasing a set of lowered struts for a VT.
Them: ok what do they look like

and no-one else was working took me 1 hr to explain what struts were and for him to find the right ones.

buickman · 18-01-2006, 10:28 PM

You should have asked to speak to the manager of the store to complain about the service if a smart mouth order taker flogged you off as a customer.

Most auto stores only have fast moving stock in store so they have to order the item in for you if its in their main warehouse & a stock line that does sell most times you don't put a deposit down only a contact name & number.
But you would have to pay up front or leave a good deposit if they have to order the part in from a supplier.
Repco is not the only auto parts suppler that has some unhelpful people

Gunns · 18-01-2006, 10:44 PM

I only deal with one Repco store and have no problems what so ever! To the guys at Repco Hoppers Crossing keep up the good work!

trick_xd · 18-01-2006, 10:57 PM

Well by the sounds of this I must have 1 of the BEST REPCO stores around

I ring they deliver . get it right first time if i tell them the right part .
I ring They deliver . If there is a chance that there is 2 diffrent types
They just bring them both
AND if they say they will be there soon then they are there within 45min at the most

BURSONS on the other hand
I ring They deliver ................ Maybe not that hr or even that day if they dont have the part AND they never call you back to tell you they dont have the part so your left Car High and no go

Repco we spend about 1,700 a week through
Bursons now only when we have too maybe 500 ?

Repco has 3 ex mechanics there 2 newbies and 4 other good workers

Bursons has 2 flower girls 1 senile guy 1 GREAT guy 1 helpful with old holdens and 2 useless ppl

Blah you could go to supercheap and get a 15yo kid that thinks his mums sigma is so cool and can beat anything

mik · 18-01-2006, 11:37 PM

i use repco in reservoir(newlands rd) have for many years and the guys there have always bent over backwards to look after me, and are tops with prices, "GOOD WORK GUYS"

AUIII XR8 MAN · 19-01-2006, 12:58 AM

Quote:

Originally Posted by AUII_SE_Ute

I'm still not happy with the service received. If they wanted a sale, they should've outlined exactly what needed to be done.

"I'm after this part".

"We need to order that in. We'll need pre-payment first before we order"

It's that bloody simple.

What more can someone ask for. It's not nice to be muck around.
I would of told them to stick it up their ИИИИ & walk out going else where.

GRNKPR · 19-01-2006, 01:17 AM

Quote:

Originally Posted by AUII_SE_Ute

The only reason I'm using Repco is because I have a 20% discount voucher good until March.

EDIT - Well, I've been saved. Repco in Nambour are ordering one in for me and it will be here Friday, with no pre-payment.

How bloody helpful is that?

20% is a good discount for the F##KING around why waste time with the voucher??????????????????????????????????

:

qwigybo · 19-01-2006, 02:54 AM

haha thats a classic rollin theres some little twit like that in every auto store.... hell every store, their the ones with the least commission coz everyone tries to avoid being served by them

thunderoo · 19-01-2006, 06:59 AM

I get parts alot cheaper due to trade discount. But then Repco will be one of the last supplers that i wll go to, to get parts ! Nomater what supplyer you get parts off, you will get your dumb ones behind the counter unfortuneatly. But Repco is just way too expensive...even tho we get our parts alot cheaper than retail.....they are still to expensive. Sometimes we get the exact same part but about 20 - 50 % cheaper of another supplyer than to Repco...and im talking trade prices,not retail.

OzJavelin · 19-01-2006, 08:58 AM

Quote:

Originally Posted by qwigybo

repco in bendigo employ the retards on the weekends too.
Me: i'm chasing a set of lowered struts for a VT.
Them: ok what do they look like

and no-one else was working took me 1 hr to explain what struts were and for him to find the right ones.

I had EXACTLY the same problem in the same store, but there were two women working in there on this day!! I wanted a rebuild kit for an early AFB Carter (longshot, but thought I'd try). They basically said they had no kits, only parts .. they when wanted me to "describe" all the parts I needed from the kit!!!
BTW: You should try to buy parts from ANYWHERE for an AMC ... a frigging nightmare!!

TheSneakiness · 19-01-2006, 10:49 AM

Quote:

Originally Posted by Peuty

Paid your rego recently eh?

Yep... actually, that reminds me...

I better change my rego sticker, the other one ran out last Thursday...

Quote:

Originally Posted by GRNKPR

20% is a good discount for the F##KING around why waste time with the voucher??????????????????????????????????

The 20% is the voucher. I don't get 20% off for being stuffed around.

I feel much better about this now, I had to go see my mechanic this morning to tell him that the part hadn't come yet, when I rocked up, he was backing out a XY GT rep, and went and parked it next to a genuine XW GT. Big Ford fan this bloke is...

chief · 19-01-2006, 01:55 PM

I have only went to Repco once and that was for some lock nuts. Had to order them in. Why? We have run out of stock. Oh ok then. Well get some in for me. Give ma a call and I will come down and get them. Get a call 2 weeks later saying if I wasn't down that day they would sell them to someone else. What happened to original phone call. Anyway went down there payed. Walked out, got home tried to fit them. They are the wrong ones.